Achieving the highest standards in mental health service solutions

1 in 20 people will suffer from an anxiety state (eg. Panic disorder) at some period in their life.

BABCP – British Association of Behavioural and Cognitive Psychotherapies

Testimonies

Read what some people have to say about User Friendly Psychiatry:

“User Friendly Psychiatry provided Assertive Outreach Training for our newly formed, Kent based Assertive Outreach team, in January 2009.

This training option was identified via the National Assertive Outreach Forum, and provided a tailor made training package to fit with the learning needs, skill mix and varied experience of the members of our service.

Close communication with, and attention to detail by the trainers during the process of commissioning this training allowed for smooth planning, appropriate identification of what was required and successful funding applications.

A flexible approach to meeting the needs of the attendees, and the practicalities of setting up the training also supported its success.

Our training included comprehensive background information and an evidence based approach to assertive outreach service provision. The addition of solid team based activities and learning, contributed to a positive team experience for the people involved.

Both trainers have significant and varied experience in the field of Assertive Outreach in Mental Health. Each having particular areas of expertise.

We are likely to commission a follow up day with User Friendly Psychiatry.”

Assertive Outreach Team Leader
NHS Trust, South East - February 2009

“We received fantastic feedback from the team. Tim was very inspirational and his can do attitude and sensible approach to CBT went down extremely well with the team. The team and I also felt that it was an extremely enjoyable and beneficial day.”

Paula Brennan, Condition Management Programme Lead
BUPA HOME HEALTHCARE - July 2009

“It was presented brilliantly”

Carer
Lancs - Jan 2008

“Enjoyed training. Facilitator great, easy and understanding. Very knowledgable”

Carer
Learning Disability Services - Jan 2008

“Caroline – very knowledgeable, enthusiastic and positive in teaching. Very useful in context of information delivered. Thought provoking, relaxed delivery, provides focus of team and how it can move forward”

Assertive Outreach Team Staff Member
Greater Manchester - July 2008

“Although I work in admin, overall I found the course useful, informative and gained more knowledge of the AOT”

Assertive Outreach Team Administrator
Greater Manchester - July 2008

“Excellent course....”

Condition Management Programme Nurse
Greater Manchester - July 2008

“Really enjoyed the day, exceptionally useful and v.support for me as a manager”

Assertive Outreach Manager
Wales - April 2007

“I just wanted to say thanks again for the training and to let you know that hopefully things are slowly being sorted out for us. It must be weird for you wondering what happens to teams after you say goodbye so I thought you'd want to know that the training has had, and continues to have, a big impact on us all and we have a clearer idea about how to take things forward. Also, I personally have been working on clarifying my role within the team and communicating this more clearly. ”

Assertive Outreach Occupational Therapist
Assertive Outreach Team, Wales - December 2007

“Found it helpful in that speakers were not biased”

Community Mental Health Nurse
Merseyside - December 2007

“I found the day useful. It confirmed some practices but also made me think about others”

Community Mental Health Nurse
Merseyside - December 2007

“A very informative seminar and reading the evaluation sheets the majority of the attendees did find it very useful. Some evaluation sheets provide very positive feedback and this is a credit to the tutor.”

Training Agency
Greater Manchester - June 2007

“The workshop has increased my knowledge about CBT in general. Excellent course presentation. Very good facilitator. Would recommend”

Approved Social Worker
North West - May 2007

“I thought it was a great training course for our team. I feel like it has been very positive and we can now go from this with more direction and know-how to form a stronger AOT. Presenters know their stuff, not just in AOT, but in presenting, managing, teaching skills. I would strongly recommend this training to other teams. Thanks for your support!”

Assertive Outreach Team
Wales - November 2007

“'really enjoyed the exercises. Great team building for our recent changes (I thought)!'

'Found it extremely useful for an introduction to both Assertive Outreach and to the team'

'Excellent training day. Great timing too! (setting up team). I think it really addressed our specific needs and showed an understanding of our current situation'

'Have begun to understand and feel able to speak “assertive outreach”. Did feel slightly overwhelmed with information just before lunch. Not sure how that could be remedied. Very enjoyable to work with knowledgeable but practical trainers. Particularly as tone was kept light. Ta very much!'

'This provided plenty of food for thought and at least three things I’d like our team to take on. Thanks. Oh, they are (1) Clozapine policy & procedure (2) recovery approaches (3) psychology pyramid'

'Alot of highly relevant research information'”

Assertive Outreach Service
Greater Manchester - October 2007

“'I have learned a lot from this course and I feel I can understand my residents needs more better'

'enjoyed the training programme very much. Everyone was friendly and Krystal was very good. Enjoyed it very much'

'The group talks were interesting, overall the training was well done. Very Enjoyable'

'Well delivered & interesting. Very informative & would recommend to others'

'The course has been very informative at the starting of my caring career'

'The course was very interesting and helpful. The tutor was excellent, explaining and teaching us to view our comments and be there to answer any of our questions. Well presented, helpful course overall'”

Older Adult Residential Care Home Carers
Greater Manchester - November 2006

“N'gage is the Manchester's assertive outreach service. We use a teamwork approach to provide care and support to people with severe mental illness who have complex needs and difficulties engaging with mainstream psychiatric services. Caroline Williams of User Friendly Psychiatry has provided regular group clinical supervision for my team for the past five months.

Adopting an adult learning and case formulation based approach, the team has greatly benefited from her input: as well as using the sessions as a learning tool via examining and working through 'real life' complex cases, Caroline's support has had a positive impact on the quality of reviews and care planning and had led to improved team dynamics. Team members have consistantly told me that they find Caroline's work with them invaluable and feel that it has made a real difference to their practice.”

Nigel Spencer, Operations Manager.
N'gage Assertive Outreach Service, Manchester. - July 2005

“'Case study on Capacity Legislation was useful'

'I liked chatting to the other people and listening to what other homes do in different situations'

'I liked communication and managing people of this client group. Engaging people using different methods and activities. I also liked the group discussion'

'I liked the definitions of challenging behaviour, risk assessments and theory into practice'”

Older Adult Healthcare Company
North West - November 2005

“Creative Forces in Mental Health have been working together with User Friendly Psychiatry to deliver Mental Health Awareness and Skills Building training to a range of Knowsley based employers and providers. This has included Service Users as experts on the day and has been very successful to say the least! Delegates have included staff from Jobcentre plus, Merseyside Fire Service, Kirkby Unemployed Centre, Princess Royal Carers among others. Comments have been extremely positive and include “ (the trainer)... was fantastic”, “This was an extremely interesting, emotive and thought provoking course. I would have liked it to last longer”, “…made me fully aware mental illness can affect anyone”, “excellent course, well put together”, “...probably the most interesting course I’ve been on and believe me I’ve been on a lot!”

The Service Manager at Creative Forces in Mental Health is keen that the delivery of training continues with User Friendly Psychiatry, and is committed to working together in future on a more long-term basis across the region.”

Pauline Johnson, Director
Creative Forces in Mental Health Ltd - October 2005

Testimonies

Accreditations

Accreditations